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Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy, we'll make it right with our hassle-free return policy.

60
Days to Return
Free
Return Shipping
3-5
Days for Refund
100%
Money Back

How to Return an Item

1

Initiate Return

Log into your account and select the item you want to return

2

Print Label

Download and print the prepaid return shipping label

3

Pack & Ship

Package the item securely and drop it off at any shipping location

4

Get Refund

Receive your refund within 3-5 business days after we receive the item

Return Policies by Category

📱

Electronics

Return Window:30 days
Restocking Fee:15%
Conditions:

Must be in original packaging with all accessories

👕

Clothing & Accessories

Return Window:60 days
Restocking Fee:None
Conditions:

Must have original tags and be unworn

🏠

Home & Garden

Return Window:45 days
Restocking Fee:10%
Conditions:

Must be unused and in original condition

📚

Books & Media

Return Window:30 days
Restocking Fee:None
Conditions:

Must be in original condition

Refund Options

Original Payment Method

3-5 business days

Refund will be processed back to your original payment method

Store Credit

Instant

Receive store credit that can be used for future purchases

Exchange

5-7 business days

Exchange for a different size, color, or similar item

Non-Returnable Items

For health, safety, and quality reasons, the following items cannot be returned:

  • Personalized or customized items
  • Perishable goods (food, flowers, etc.)
  • Intimate or sanitary goods
  • Hazardous materials
  • Digital downloads
  • Gift cards
  • Items damaged by misuse

Important Notes

Free Return Shipping

We provide prepaid return labels for all eligible returns.

Original Packaging

Items should be returned in their original packaging when possible.

Inspection Process

All returned items are inspected before refunds are processed.

Processing Time

Refunds are processed within 3-5 business days after we receive your return.

Frequently Asked Questions

Can I return an item without the original packaging?

While we prefer items to be returned in original packaging, we understand this isn't always possible. Contact our customer service team for assistance.

What if I received a damaged item?

If you received a damaged item, please contact us immediately with photos. We'll arrange for a replacement or full refund at no cost to you.

Can I exchange an item for a different size or color?

Yes! You can exchange items for different sizes or colors. Simply initiate a return and place a new order, or contact customer service for assistance.

How long does it take to process a refund?

Once we receive your returned item, refunds are typically processed within 3-5 business days. The time for the refund to appear in your account depends on your payment method.

Do I need to pay for return shipping?

No, we provide free return shipping labels for all eligible returns. Simply print the label and drop off your package at any shipping location.

Can I return items purchased with a discount or coupon?

Yes, you can return items purchased with discounts or coupons. The refund will be for the amount you actually paid after the discount was applied.

Need Help with a Return?

Our customer service team is here to help you with any return or refund questions.